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Last updated: July 02, 2020

3 Easy Scheduling Tips For Rebooking Clients

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Instagram via @josievilay

Use These Service-Focused Tips When Rescheduling Clients

With stylists headed back to salons, “business as usual” is anything but usual. For BTC Team Member and Hairology Studio owner Josie Vilay (@josievilay), business means adjusting her salon schedule and switching up her service menu. So BTC’s own Megan Schipani (@shmeggsandbaconn) went live on our IG with Josie to discuss how her salon is adapting to the new normal and how she’s switching things up to make the rescheduling process easier.


Josie’s salon is located in Winnipeg, a city in the Manitoba province of Canada. Salons and barbershops were allowed to reopen beginning May 4, with restrictions. These include: staggered appointment times to allow social distancing, stylists and clients must wear non-medical face masks and screening clients by telephone before they are scheduled an appointment.


Josie Shared Her New Appointment Breakdown On Her IG—Check It Out Below!

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🔥Day 1 🔥Today was the first day back at work – I felt all kinds of feelings. Excited, nervous, scared, happy, sad EVERYTHING. As my client sat down all those feelings went away and I was at ease again back to doing what I love. I noticed quickly that hair services with these new restrictions won’t be the same … clients & stylists please read. . Clients I know your excited to get into the salon but you have to remember your once easy Balayage touch up is now a colour correction. If you are thinking of coming in with a full blown color correction, I will say NO , pick one. . Here’s why, salon’s now have to cut their shifts in half to accommodate everyone on the team which means your service is cut in half – if you have 5 inch grown out highlights & want your ends lighten as well that’s 2 services that I cannot do in a 3.5 hr work day. Please pick one of the services to do, either lighten your roots or lighten your ends – not both services in 1 appointment . You will have to book the other service another day to get everything you want done. Thank god I worked a late shift and didn’t have another stylists after me because this service took 5+ hours. . 🌹PRICING🌹 My salon & I charge A La Carte style. Separating all our costs – Labor, product, time & taxes. Remember getting curls done is a luxury not a necessity.. . . SchwarzkopfCAN #SchwarzkopfCAN #SchwarzkopfUSA @behindthechair_com #blondme #thebtcteam #framar #fanola #b3 #inspiredbyb3 #brazilianbondbuilder #brazilianbondbuilder #winnipeghairstylist #winnipeghair #vancouverhair #vancouverhairstylist #calgaryhair #behindthechair #schwarzkopfcan #osis #igoraroya #morevibrance #osis #colorcorrection #platinumblonde #minttools @brazilianbondbuilder

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1. Have Honest & Transparent Consultations

Josie advises having an open and honest conversation with clients about appointment expectations and new salon policies. One way Josie and her staff have been communicating is through virtual consultations. “We have clients send an email with a photo of their hair now and a photo of their desired look, so we can have a realistic conversation about what can be done now that appointment times are shorter,” Josie explains.



2. Introduce A La Carte Services Into Your Service Menu

With staggering staff schedules, appointment times will be limited. Josie’s recommendation? Talk to your staff about implementing a la carte services. Suggest they book faster appointments like haircuts and root touch-ups first, then try to fit in full highlight and balayage clients where possible.


Watch Josie Transform A Client With 3 Months Of Regrowth In The Video Below!

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3. Give Clients The Option To Choose Services 

Offering partial services doesn’t just benefit scheduling, it also gets clients involved in booking their appointments. “Giving clients an option to choose which service they would like to book, it really helps them understand how the salon is operating moving forward and avoids saying no to everything,” Josie explains. Here’s an example: 


A Level 10 client now has months of regrowth and warm Level 8 ends. Depending on which service is more important to her, offer to touch up her roots at the first appointment. Then, book a second appointment at a later date to lighten the ends.


Pro Tip: Partial services also help clients who were financially affected by coronavirus by letting them choose which services they can afford before they come in for their appointment.



Read More About How To Reschedule Clients Here!

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