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Last updated: October 16, 2023

3 Consultation Questions To Ask Curly Clients Before Lightening

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Photo courtesy of Brendnetta Ashley

Lightening Curly Hair? Ask Your Client These Questions First

Yes, we know consultations are key for any major lightening service—but for clients with curls, taking extra measures is non-negotiable. This means elevating your curly consultation and taking into account factors like shrinkage, condition, porosity, managing color expectations and as BTC University educator Brendnetta Ashley (@edgybgirl) puts it; a client that isn’t “going to let just anyone touch their hair.” 


To help navigate blonding curly and coily client consultations, watch the below demos from Brendnetta’s BTC University Low & Slow Lightening course.


Find out all of Brendnetta’s must-ask curly hair consultation questions during her BTC University Low & Slow Lightening class.


1. “How do you usually wear your hair?”

Your client’s answer dictates the canvas you work with and the placement of the lightener. If they always wear their hair curly; Brendnetta suggests applying lightener to their curly hair. If they always wear their hair straight, she says to blow-dry the hair straight before lightening.


Learn more about perfecting lightener placement on curly hair with Brendnetta on BTC University.


2. “What do you like about the hair in your inspo picture?”

When your client walks in with a reference pic, ask them what they specifically like about the hair in the picture. This directs them to look beyond the model and consider what about the hair drew them to that look. “The more they understand you’re looking at the hair, the better you’re going to be able to understand what their eye is catching,” says Brendnetta. Which means you can give them exactly what they’re looking for.


This question also allows you to explain how you’ll customize the color to accentuate their canvas if different than the model’s!


Ready to level-up? Unlock 150+ classes for just $10 a month—including Brendnetta’s Low & Slow Lightening!

3. A Few Things To Always Address For Maintenance:

Understand your client’s commitment to their maintenance so you can then set realistic expectations and offer your professional suggestions for…

  • Shampoos, conditioners and styling products to use
  • How often they should schedule toner-only vs. full service appointments
  • How long the new color will last



Get full access to Brendnetta’s tips for safely lightening curly hair (plus more consultation tips) on BTC University!

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