What Would You Do: A Question From an Unhappy Client

Every stylist wants their clients to be honest, right? Right, because if your guest doesn’t like something about their color, cut or style, you’d want the chance to fix the issue. This keeps your guests happy and ensures they'll be coming back! But just because honesty is the best policy, doesn’t mean it’s the easiest. Here’s a classic scenario of a communication breakdown between stylist and client, and some advice for how to handle it!   “I was hoping your large following of stylists could help me with something...I've been going to the same stylist for almost two years....