7 Steps To Elevate The Client Experience In Your Salon
7 Steps To Elevate The Client’s Salon Experience When a guest walks through your salon doors, is her impression favorable? Details that might seem minor can have a make-or-break effect on client retention. But creating a high-quality client experience doesn’t have to be complicated—just follow these seven steps from L’Oréal Professional Products Division to keep your clients coming back. L’Oréal developed these seven steps as part of their new concept called Salon Emotion, with the goal of elevating the salon experience by more closely connecting the consumer with the professional. “At L’Oréal, we believe beauty has...
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