Sick of last-minute cancellations and no shows? Here’s a solution.
Your time is valuable behind the chair, so when clients book lengthy appointments and multiple services, you’re setting aside potential time and money. Sick of last-minute cancellations and no shows? Jack Martin (@jackmartincolorist)—a California based-salon owner with 150k Insta followers—came up with a solution to avoid this situation.
What You Should Do
- Start charging a $100 deposit fee for new clients.
- Use PayPal to create a terms and conditions formula, so if they cancel more than 48 hours in advance via email or text, they get their money back in full. If they cancel less than 48 hours prior to the appointment, you keep the deposit.
- Send your clients an invoice via email and give them 24 hours to pay and confirm their appointment, agreeing to the terms and conditions of cancellation.
Terms and Conditions Template
Don’t know where to start? Use Jack’s template as a reference.
Please read the terms and conditions very carefully before you submit your payment. By submitting your payment, you agree to the terms and conditions of this invoice. This deposit is for the purpose of securing your appointment for hair services at salon/stylist name, and it’s fully refundable if you cancel your appointment 48 hours or more before your actual appointment time. However, it’s not refundable if you cancel your appointment less than 48 hours before your actual appointment time or if no show accrued.
Cancelling has to be made by written request through an email to firstname.lastname@example.org for your protection and to avoid any conflict in order to get a full refund. This deposit is for booking an appointment for hair services at salon/stylist name. We will apply the amount of the deposit toward the total service amount at the end of the service.