Formulas
Salon Owners: 3 Questions You Need to Answer
Salon owners, listen up—here's the scoop on how Jon Reyman, fresh off NYFW and the MINDBODY Bold Conference, has built seven successful salons in places like New York, Los Angeles, San Francisco and Chicago. He won't preach about how you should run your business, but he will share the three questions he asked himself—and how he answered them. Who's Your Customer? For salon owners, your staff should be your customer. “Without my staff, I have no product," says Jon. "The people who are walking through the door are my staff's customers—not mine.” Check in with your employees....
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