Articles > What Would You Do: When Clients Change Their Minds
June 20, 2017

What Would You Do: When Clients Change Their Minds

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Here’s another common behind the chair dilemma: You give a client a cut, they tell you they love it, then a few days—or weeks—later, they call back asking for more length off…assuming they won’t be charged. A stylist recently reached out to us with this question:

 

“I know everyone has experienced this: a client asks for a haircut, you give a thorough consultation, you deliver, they love it and leave. Then a few days—or weeks—later, you get a text saying they would like it shorter. Do you charge, give 50 percent off or just bite the bullet and not charge?”

 

One thing most stylists DID agree on? Each salon or stylist should establish a general policy about an acceptable cutoff time to get their hair tweaked, after which they will be charged, and make sure clients know this ahead of time. A good rule of thumb? Give your clients one week.

 

Scroll through the responses above to find out what advice the BTC Community had to offer below! Got a question? DM us!