Are more and more clients requesting ash blonde? Instagram and Pinterest have made the shade super popular, but rarely show the grow-out process or color fade that comes with it, leaving clients with unrealistic expectations...and disappointment when they realize their ash hue turned warm quickly....

A Level 4 wants to go blonde—do you sit her under the dryer with a head of lightener? What about popping a processing cap on a platinum retouch Working with bleach can be painful—and it hurts even more when the client calls back to say she has sores all over her head....

BTC recently posted a question from a stylist about how to charge for extra tubes of color on clients with very thick or long hair. You all gave some great advice (read it all here!),

You know that achieving the perfect blonde is rarely done without toning the hair, but what if your clients don’t understand what that means? What if they are upset by the extra time in your chair and the extra charge on their card?...

Advice From The BTC Community For How To Schedule Balayage Services

Do you give yourself enough time for balayage and other color services? Or should you be picking up the pace? One stylist feels like she's too slow because she's struggling to meet her salon's 30/30/30 rule—don't worry,...

Is this hairdresser being taken advantage of? One of our BTC members is navigating a pay change at a salon where she works as a commissioned stylist, and she isn't sure how to handle the situation. We turned the question over to all of you—here's how it played out!...

Unhappy clients happen…so how do you handle them? When is a refund appropriate? And what if the client threatens a bad online review? One of our BTC friends asked this question and your responses were so great! Keep reading for fantastic advice,...

What To Do When Your Client Has Lice

Is your head feeling a little itchy after seeing that photo? Don’t worry, we have tons of advice on what to do when you discover lice behind the chair—keep reading!

What Would You Do: When Clients Can’t Afford To Tip

OK, we’re here to talk about the elephant in the room—tipping. When a client reached out to us saying they can’t afford to tip, but can afford to get a full head of foils every six to eight weeks,...

Advice From The BTC Community On What To Do When Foils Get Too Hot

When a client straight up tells you she's been using box dye, how do you handle it? And what if her foils heat up SUPER fast?