< behindthechair.com

Refund policy

 

You may return new, unopenedunused* items purchased from shop.behindthechair.com within 30 days of delivery. A credit will be issued to your credit card for the cost of the item(s) minus the original shipping. Return postage/insurance is your responsibility. For any order totaling over $500.00 in returns, there will be a 10% restocking fee assessed to your credit card.

Please send returns to this address: 151 E Hawthorne Lane, West Chicago, IL 60185

If your item was delivered to you in a damaged state, you may return your item within 30 days of delivery for a replacement. Items must be returned in their original packaging and behindthechair.com will pay the return shipping costs for any damaged items.

*Items are not returnable if overwrap is torn or removed or the case/product has obviously been marked or handled in any way.

Claims for missing items must be received within 3 days of receipt of order. Please call (800) 760-3010, Monday through Friday, 8:30 am – 4:30 pm CST, to speak with a Customer Service Specialist for assistance or send an email to contactshop@behindthechair.com regarding missing items.

BTC Events Policy

There are no refunds or exchanges. By entering my payment information and completing the purchase, I hereby agree to pay the total specified. You understand that by attending BTC On Tour, you are agreeing to assume all risks hazards and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness—including without limitation exposure to COVID-19 or any other bacteria virus or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before during or after BTC On Tour and regardless of how caused or contracted.You hereby waive to the fullest extent permitted by applicable law any and all claims and potential claims against Behindthechair.com Inc, The BTC “On Tour” venue, any BTC On Tour sponsor—and against any companies affiliated with Behindthechair.com Inc., the BTC On Tour venue or any BTC On Tour sponsor—relating to such risks, hazards and dangers.

Credit card companies generally post reversed charges on your next billing cycle.