Has Your Salon Been Hacked? Here’s What To Do
You’ve taken all the necessary precautions to protect your salon—you’ve set strong passwords, kept your software up-to-date and educated your employees about best cyber security practices. But sometimes, even the most prepared salons fall victim to hacking and phishing. Here’s what Jamie Simpson, Co-Founder of NuSylist, says to do if it happens to you.
1. Don’t Panic. The best thing to do is act quickly and calmly in a situation like this. The faster you can act and be in control the best chance you have of limiting the damage from the hack.
2. Change ALL your passwords. From your WIFI password to your accounting and salon software passwords to your social media passwords—change it all. Maintaining a checklist of all the different software platforms you use is a good idea so in the event of a hack you are ready to move quickly.
3. Notify your staff. Let your staff know that you suspect a hack has taken place and to monitor all accounts and software platforms. If you can isolate where the hack took place or which software platform has been hacked, that can help limit the damage. If you have determined where the hack took place, take that software or machine offline immediately, and contact the support team for that software.
4. Keep an eye on accounts. Hackers are often after financial or credit card information. Keep an eye on any accounts and financial transactions, and be ready to contact the bank if you see something suspicious. Some banks offer notifications (email or text) on transactions, so be sure to enable these features.
5. Scan and update all software. Hackers may have gotten into your accounts through malware or dangerous software. Update and scan all your computers to make sure you have eliminated any known holes hackers may be using to get in.
6. Back to Business. Being hacked can be a stressful experience, but things will return to normal eventually. Once things have settled down, you will be eager to not let it happen again. Use this event to strengthen your business from hackers in the future.