Corrective Color: 5 MORE Things You Should Know
When she walks in to your salon looking like a hot mess, you have to fight the urge to cringe. Now it’s time to show your stuff. Your client is depending on you to help and you’re more than up for the challenge! You already know the first 5, but here are 5 MORE tips for a perfect color correction.
1. Sometimes a client comes in with a series of bands, like the rings of a tree, that tells the story of who did her hair, and when, for the past year! To soften the appearance of these bands, apply a few highlights. Without highlights, the eye goes straight to the horizontal bands. Lift the hair to a level that is as light as the lightest band.
2. Corrective color requires constant surveillance. Never leave the client. Instead, watch the hair carefully until it reaches the desired stage (“until it’s pretty”) and then remove the color formula immediately.
3. Communicate clearly and often. Let your client know exactly what to expect every step of the way through the correction service. If you’re deepening her color, for example, be sure that she understands that after you fill the color, it will be a startling bright orange color before you get to the end, brunette result. This will eliminate unpleasant surprises during her appointment.
4. Be realistic and manage expectations. It’s better to under promise and over-deliver than put the hair at risk. Say, “You will leave with beautiful color today. And while it may not be exactly what you want, it will be exactly what you want as we go through this process together.” If the client isn’t satisfied, let her go rather than compromise the integrity of the hair. It’s not worth risking your entire reputation with a disastrous result to retain a single client.
5. Remember, with any haircolor, there will always be surprises and unexpected outcomes. Stay cool and collected, and call upon your knowledge and experience to solve any problem that arrives. Resist the temptation to work on auto-pilot—always anticipate the possible outcomes and plan for what you might have to do to correct a situation. And above all, keep your client calm and never let her see you sweat!
Photos courtesy of Brittany Fritchley