Razor the haircut.  Perhaps a disconected top layer is what she seeks...

I "shatter" the hair with a razor too. Sometimes though someone wants a very deliberate shape with just shattered ends. A shattered bob would be some amount of either razoring, or an alternate technique I have used is to imagine the hair is glass ribbons. Point cut the ribbons on both sides, think shards of glass. Finish the hair with a light application of a wax or matte product. I'm not all for that rough dry look, so I cocktail a shine serum with paste for  a nice piecey look. You can even "blouse" the shards for an extra bit of volume. Sort of mixed bag, but very pretty. I like hair shiny and full looking.

p.s. Mina: what is your fave disconnect to do? I love those wispy edges on a bob like ashlee simpson's blond. Poor shadow girl. Remember t-boz from TLC? I use disconnected layers a lot with curly hair that is not quite curly enough also. Clients feel like your some kind of genius when you treat a problem area separately. they are also grateful when you find a great attribute of the hair and play it up!! 

yes I do know what you mean, kind of like you are customizing their hair to fit their facial features.I guess everyone would be different. I love the longer wispy bangs on a short punky cut. A lot of my ladies that don't color like their grey hair funky.2 more days to NYC!!