I am in the application process @ toni & guy, and i needed a haircut. The salon that I currently work in does NOT specialize in haircuts. They specialize in braiding so i get all cuts, chems, etc. I went to a chain salon earlier today to see if I could get a nice short cut, no clippers, no trimmers, just something that I caould shampoo flatiron, not have to curl, just blow and go. When I approached, there were 2 employees sanding outside, asking "what do you need?" i told them i wanted a haircut and brought them a picture of the stlye i wanted to achieve. They pointed to a girl on the phone across the room and said go over there. I walked over to the area they pointed in and the girl on the phone told whoever she was speaking with that she would call back in 3 minutes so she could cut this ladies hair. I told her i hope it takess more than three minutes. I told her what i wanted and she cut me off at every sentence, saying things like whatever, yeah i can do it okay, yeah, i HATE doing other stylists hair. I told her that I need it to be right so that I could meet with a GM on monday, and she replied so what you want to be a hairdresser or something. I told her that Im already a hair artist and I need a haircut. She walked me to her station, which was extremely messy, even used towels in the chair and on the counter, and said ok let me wash and mold your hair. I told her that I would like a razor cut, so I would like for it to be wet, and she replied whatever, then again stated how much she hated cutting and styling other stylists. Then she proceeded to take a comb from under the soiled towels and said let me see what im working with. I ducked the comb (clean or dirty?) and told her that I had to go outside and call my boyfriend whos also a stylist and ask him about the cut i was to receive. She responded, youd bettr not bring him in here cause i cant take both of yall. Tell him he cant come in here. I left and almost came to tears.
I left and went to a competing salon. I got my hair cut to satisfaction, and the lady was very sool and concerned to my needs. she did a great job. Im new to my area so I dont know which salons are good or not, but I used to work for both of the chains. I can say that the first salon caught me offguard by talking to me in that manner, especially since the way they were acting is considered inappropriate in the two salons i worked in before in the same chain.
This was an eye opener to me, and it made me reflect on the way that I treat my clients. I always consult, listening to what they want, then give a professional insight into any modifications should be made. I try my best to make them feel important, whether they work at mcdonalds or if they are a supreme court justice. I am grateful that they warm my seat and I try my best to give my money's worth. Maybe I need to get accustomed to the area, but I will never act in this manner with a client, especially since they pay my bills.
I forgot to mention that when I asked her for pricing for a haircut alone, she wanted $65. LOL on her!!!