I'm a recent graduate but am having a bit of a hard time with thick wavy frizzy hair. I have a client with that kind of hair and she has expressed a desire to go shorter in the new year as she is growing tired of her long hair. Her hair is just passed her shoulder blades and has also expressed to me that she is very concerned about going short because she knows her hair will be "pouffy". I'm not to sure how I could proceed when she visits me next. Anyone have any ideas how to help her transition to something shoulder length or shorter without experiencing puff. Help!