so... i don't understand "pigment packing", but i have a ?? for everyone. i have a student who can never get the color she whats. she is a natural 6/7 and wants to be a fashion 5/6. we have tried everything to prevent hot roots, but it happens everytime. tonight we decolorized her hair with color remover (as per the manu. instructions), then when we got her to a level 6 we used 10vol. midshaft to ends first for 20 min. then colored the roots for the last 10 min. guess what??? HOT ROOTS!!! at first i thought it was because of the light reflecting off the hair, but it wasn't. what can we do now???? i thought that 10 vol. would work because of the deposit only capibility. any guesses as what we could do next would be greatly appreciated.
thanks, jenn