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Posted By:color4U on: 11/1/2009 7:44:59 AM


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Author: Thread: New to Management
color4U
Posts: 31

New to Management
Posted: Sunday, November 01, 2009 7:44:59 AM
OK so I am still new to being assistant manager at my salon. My manager doesn't do much of anything. She is trying a little harder now that she is getting out of her funk but and we are working together to get the salon a little more organized and what not because she is planning to leave around June which means I will take over as salon leader or if i decide not to ill go to another one and step down. But my problem is with my staff I have a hard time being i guess assertive on some issues like scheduling. I told them all they have to start rotating a mid shift on Sundays because one of our girls is out from a car accident. Yeaaaa Ive gotten by more than one person why cant it be 1 so i can go to church. Well i don't want to work that. I normally work 2-6, Im like uhh I told all of u this already. But I don't know what to say my manager was like oh well and that was it. But its just LOTS of little things like that, we are all grone adults actuly im one of the youngest there every one is 10 to 20 years older than me. But I feel like they don't listen to me because they are used to it being to laxed in there so I don't want to come off as having a power trip but things need to change

mittens24
Posts: 4

new to management
Posted: Monday, November 02, 2009 11:50:26 AM

I think the problem is not you not being assertive, but the fact that pretty much no one wants to work on a Sunday in a salon. Ask yourself this- why should the staff do something extra for the business, if the business is not going to do something extra for them?  If they are already working full time, why can't they do the car accident stylist's clients during their regular scheduled hours? Maybe you just need be more flexible and try to understand the staff's point of view better.



color4U
Posts: 31

Posted: Monday, November 02, 2009 12:43:17 PM
The one who got into the accident doesn't have a regular clientele. Thats the kicker we are busiest from the the hours of 12-4 on a sunday so the last 3 weeks they have sat around and done nothing because they work 2-6. I work a full day (10-6) and have for the last 2 years there so I do my regulars and some walk ins. I see your point I would never ask them to work or do something that I my self isn't willing to do. And your right I need to be more assertive with them and im trying to work on that. But because we are a "chain" per say we have to do the scheduling that way for the coverage. As far as the company is concerned they are ALL supposed to work a full 8 hour shift every sat and sunday. But I dont make them as long as we have enough to cover the hours. I told them all we have to rotate or I have to hire more people which will take hours from you. No one liked that but thats the truth lol I dont want more people because not only does it take from them it takes from me too. We arnt the busiest salon an the way things are its even worse but we are trying new things for that but any way thanks! Im trying the open minded thing too lol

heatherdazy
Posts: 216
Bronze Member

Posted: Monday, November 02, 2009 8:42:33 PM
Just hire another person if they're going to be brats about it. A newbie will appreciate being given hours with lots of walk ins.

jadekitty
Posts: 99

Posted: Wednesday, November 04, 2009 10:10:18 PM
Egos can get so crazy in this business, can't they! I'm with heather - hire a newbie and cut hours. I made the mistake when I managed a chain of letting the staff walk all over me with scheduling, and I ended up being the one with the most seniority - and the worst shifts.
If you have a computer system, pull up the client retention ratios and number of request clients. Anyone who isn't over 90% requests can and should be working to build that clientele. Sundays can be really profitable, and I know it from experience!
I have to disagree with mittens. If this is a temporary situation, staff need to pull together. Being willing to rotate the shifts shows that you are being flexible, and understanding their point of view.
Be firm and direct - show that you are in charge. Schedule the rotation, and be sure to follow through on discipline if the stylist is a no-show. Each staff member will eventually need time off for one reason or another, and they may need to be reminded of that. If they expect that courtesy, they need to give it in return.
Good luck!
"Keep smiling - it makes people wonder what you're up to."

mittens24
Posts: 4

Posted: Monday, November 09, 2009 1:10:15 PM

You might disagree but, let's be real these people can go to any chain salon and not work Sunday early afternoons. How many chain salons have stylists with 90% requests? That's not realistic. She doesn't have the leverage to tell them what to do.  


Let's say you do hire someone new, you have to train that person, and if they are just out of school that training could take quite some time. Most people who work at chain salons go there right out of school not after being experienced because they want to start working on clients right away, don't want to assist, and want the benefits. It's not easy to find someone who will work on Sunday.