Tour Time

Some of us still have nightmares about losing our way on the first day of school. That’s why at p!ay hair lounge in Simi Valley, CA, every new client is immediately greeted by name at the front door and taken on a tour of the salon by a Client Coordinator. The tour includes important information such as where the complimentary beverages, magazine racks and restrooms can be found. Clients are also informed that they will get to experience the salon’s exclusive products during their visit. “New clients feel welcome and more relaxed,” says owner Brig Van Osten. "Try it—you will receive instant positive feedback.” (T-shirts fraying? Check out the latest BTC selection.)
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